COVID-19

Our PCN offices and clinics are open and here to support you and your health needs. Due to the COVID-19 pandemic, we have made changes to the way we deliver programs, classes, and appointments. Virtual and telephone appointments are our preferred visit methods. We want to connect meaningfully with patients and keep everyone as safe as possible. When in-person visits are necessary, we ensure we follow the proper protocol and guidance from Alberta Health. 


Virtual Care

We do our best to ensure any information you provide during virtual care visits is private and secure; however, it is not possible to attain complete secuirty with video, audio, and email communication tools. Although unlikely, it is possible your health information may be intercepted or disclosed to third parties when you're using video, audio, or email. 

To help us keep your information safe and secure, you can take the following steps: 

  • Be aware of how video, emails, calls, and/or texts are not as secure as a private appointment in an exam room;
  • Choose to use a private computer/device (i.e., not an employer's or third party's computer/device);
  • Secure your email account (e.g., use a personal and encrypted email account);
  • Use a secure internet connection (e.g., access the internet on your home network instead of using an open Wi-Fi connection).

If you are concerned about using video, email or audio tools for virtual care, please let us know and we can discuss other arrangements. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus. 

By providing your information, you agree to Sherwood Park - Strathcona County PCN collecting, using, or disclosing your personal health information through video, email or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: email and videoconferencing (ZOOM). 

For patients who participate in our ZOOM video programs or classes, here is a ZOOM Video Guide for Patients.pdf that provides information and directions about how to access and use ZOOM effectively.


COVID-19 Resources

Here are some links to useful COVID-19-related information and resources.